Shipping Policy

Order processing and shipping

Thank you so much for supporting my small business!

Current processing times:

All the jewelry is ready to be shipped within 5-10 business days after your order is placed unless there is a special request for modifications. Life does happen, and sometimes it can take a couple extra days to get your orders out.

Standard shipping

Once your order has been processed, it will be shipped via USPS with a tracking number.

Shipping is all handled by USPS, I do not get in their truck and physically deliver your items; therefore I have no control over how quickly they may get to you during a high-volume season. Please be patient.

Lost/stolen packages

Once your package leaves my studio, it is in the hands of the United States Postal Service.

If your package is lost or stolen in transit, please contact your local postal office. They will assist you in recovering or refunding you for the lost package. All shipping does include insurance!

Here are some tips when you find yourself in this situation:

~check with your neighbors! Sometimes packages get dropped off at the wrong house.

~sometimes USPS pre-scans packages before they arrive, give it a couple of days.

~if the above steps have been checked off and it says your package was delivered, but you did not receive it, you would have to open a claim with your local Post Office.

Please contact info@alidarae.com and I will assist you.

***Please note that I am NOT responsible for lost or stolen packages!

I ship all orders with full insurance. If your package is lost or stolen, then you are free to open a claim with USPS.

Tracking your order

When your order has shipped, you will receive an email with the tracking number. Please allow 24-48 hours for your tracking information to become available!